Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us anytime via 24/7 live chat, or contact our phone and email teams for practical, fast help. For account or verification requests, please have a government ID and a recent proof of address ready so we can process requests faster and keep your account secure and compliant with verification checks.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email for accounts and technical) |
| General enquiries | [email protected] (Feedback and general questions) |
| Affiliate enquiries | [email protected] (Partner sign-ups and tracking) |
| Payments | [email protected] (Deposits and withdrawals) |
| Phone | +1 416 582 7491 (Voice support Mon-Fri) |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-18:00 ET |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please email [email protected] with a clear subject line and include up-to-date contact details plus any relevant account information or attachments. Providing concise, complete information helps us review your case faster and avoid unnecessary delays.
Submit your enquiry
Response Time
Most support requests are handled promptly, and most inquiries receive a reply within one business day. Simple account and payment questions are usually resolved quickly, while more complex issues such as verification, disputed withdrawals or technical investigations can take longer depending on their nature. We appreciate your patience and will keep you updated until the issue is resolved.
Feedback
Share your feedback, suggestions or ideas to help improve the site. We read every message and use your input to refine features, fix issues and shape future promotions. Send comments anytime, and they are reviewed carefully by our team and used to make the site easier to use, more reliable and better suited to Canadian players’ needs.