Privacy Statement
Welcome to the privacy policy for Viking Luck. This page explains how we collect, use and protect your personal information when you create an account, place bets, play games or use other services. We take privacy seriously and provide this overview so you can understand what data we hold, how we use it and the choices available to you in Canada.
Types of data we collect
Personal data
We collect personal information you provide when registering or verifying your account, such as full name, date of birth, address, email, phone number and government ID for KYC checks. Payment details you submit for deposits or withdrawals are also included in this category, though full card numbers are not stored on our systems.
Technical data
We log technical details to run the service, including IP address, device type, browser, operating system, and connection information. This data helps us secure accounts, detect fraud and improve site performance on mobile and desktop.
Transactional and activity data
We record your account activity, bet history, game-play logs, deposit and withdrawal transactions, loyalty points and communications with support. This information is used for account management, customer service and compliance checks.
How we use your information
We use data to operate and secure accounts, process payments, verify identity, detect and prevent fraud, and comply with legal obligations. We also use information to provide customer support, resolve disputes and personalise content such as language and currency preferences. We do not use personal data for automated profiling in a way that has a significant legal or similar effect without notifying you first.
Data protection practices
We store information on secure servers and use standard industry safeguards such as TLS encryption for data in transit and access controls for stored data. Access to personal data is limited to authorised staff and agents who need it to perform their duties. We conduct regular security reviews and require third-party providers to meet security standards.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences, and measure site usage. Some cookies come from third-party providers for analytics and advertising. You can manage cookie settings through your browser and opt out of certain tracking via account settings where available.
User rights
If you are a Canadian user, you have the right to access the personal information we hold about you, request corrections, and object to certain uses. You may also withdraw consent where processing is based on consent. Requests are handled in line with our verification requirements to protect account security.
Access, correction and deletion
To review, update or request deletion of your data, contact our privacy team. We will verify your identity before making changes and explain any legal or operational reasons we may retain certain records. For account closure, transaction and compliance records may be retained as required.
Information sharing and third parties
We share information with payment processors, identity verification services, security vendors, and other service providers who support the platform. We may also disclose data to comply with lawful requests from courts or regulators. These parties are contractually bound to protect your information.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated through your account. If you have questions about VikingLuck's privacy practices or wish to make a request, please contact us at [email protected].