Legal Terms and Conditions
As operators of Viking Luck, we provide these Terms and Conditions to explain the rules that govern use of our platform and the contractual relationship between us and our users. This page sets out eligibility criteria, account responsibilities, acceptable use rules, basic principles for bonuses and promotions, payment and withdrawal expectations, and how disputes and updates are handled. Reading and accepting these terms is required to open and maintain an account, place real-money wagers in CAD or crypto, and access any part of our casino or sportsbook services.
Account and eligibility
Users must meet local legal gambling age requirements - typically 18 or 19 depending on province - and be physically located in a permitted jurisdiction. One account per person, household, device and IP address is allowed. Multiple accounts, false details, or abuse of registration processes may result in account suspension and forfeiture of funds.
KYC and security
Identification and proof of address must be provided before the first withdrawal or upon request to comply with anti-money-laundering rules. Valid government-issued ID, proof of residence and payment method verification may be required. Personal data is processed securely and in line with our privacy policy.
Account responsibilities
Account holders are responsible for maintaining the confidentiality of login credentials and for all activity on their accounts. Prompt notification to support is required if unauthorized access or suspicious activity is suspected. We reserve the right to lock accounts where fraud, chargebacks or suspicious behaviour is detected.
Acceptable use
Use of the service must be lawful and honest. Prohibited actions include collusion, use of bots or automated wagering, bonus manipulation, circumvention of territorial restrictions, and any actions that undermine game integrity. Breach of acceptable use may lead to suspension, confiscation of winnings and permanent account closure.
Bonuses and promotions
Promotional offers are governed by specific bonus terms which set out eligibility, minimum deposits, contribution rates, wagering requirements, maximum bet limits and expiration periods. Only one active bonus may apply unless expressly stated. Bonus abuse, arbitrage or minimal-risk play to meet wagering conditions is prohibited and can result in bonus cancellation and account sanctions.
Bonus principles
Wagering requirements are applied to bonus balances and winnings as specified in each offer. Game contribution rates vary and certain games may be excluded from bonus play. Time limits and maximum cashout caps may apply.
Payments and withdrawals
Deposits are typically accepted in CAD and certain cryptocurrencies. Minimum deposit is usually C$10 unless a promotion specifies otherwise. Withdrawals are processed after verification; limits, processing times and applicable fees are described in the cashier section. Large wins may be paid in instalments where permitted by our policies.
Dispute resolution and governing law
Disputes should be raised first via our support channels so we can investigate. Resolution may involve internal review and, where applicable, referral to our licensing authority. These terms are governed by the laws applicable to our licence and the oversight of the Gaming Board of Anjouan, subject to any mandatory local consumer protections.
Changes to terms and contact
Periodic updates to these Terms and Conditions may be made; continued use of the service after notification constitutes acceptance of the revised terms. Questions or concerns can be directed to our 24/7 support team via live chat or email as listed on the site.