User Privacy Policy

Your privacy matters to us. This page explains how we collect, use and protect personal information when you use our services, register an account or interact with our site and apps in Canada. Details cover the types of data we process, why that data is needed, the safeguards we apply, and the choices available to you about your information. Any references to currency or local practices use Canadian context, and the practices described are designed to respect applicable privacy obligations in Canada and other jurisdictions where we operate.

Types of Data We Collect

Personal data

Personal information collected during registration or verification may include name, date of birth, address, phone number, email and government-issued ID. Payment details and transaction history involving CAD or cryptocurrencies are also recorded for payment processing and anti-fraud checks.

Usage and technical data

Information about device, browser, IP address, location (as permitted by law), game play, bets, and session logs is gathered to deliver services, detect abuse and improve site performance. Aggregated analytics are used to understand trends without identifying individuals.

How We Use Your Information

Account management, identity verification and paying out winnings are primary uses of personal data. Fraud prevention, regulatory compliance, KYC and anti-money-laundering checks require processing transaction and verification records. Customer support and account security investigations rely on stored records to resolve issues. When permitted, anonymized data supports product improvements and internal analytics.

Data Protection and Security Measures

Storage and access controls

Secure servers and encryption protect data in transit and at rest. Role-based access limits who within our organization can view personal information, and multi-factor authentication is used for administrative accounts.

Third-party processors

Certain functions, such as payment processing, identity verification and game provision, involve service providers acting as processors. Contracts require processors to maintain appropriate security, confidentiality and limited use of data.

Cookies and Tracking Technologies

Cookies, beacons and similar technologies enable essential site functions, remember preferences and support analytics. Advertising partners may use cookies for targeted content where consent is given. Most browsers allow cookie management; instructions for adjusting preferences are available in account settings.

Your Rights and Choices

Access and correction

Requests to access, correct or export personal data can be submitted through your account or via our privacy contact. Proof of identity may be required to protect account security.

Restrictions, deletion and portability

You may request restriction of processing or deletion of your data where applicable under law. Data required for legal or regulatory purposes, such as KYC records, may be retained as required. Portability requests will be honored in standard interoperable formats when feasible.

Policy Updates and Contact

Updates to this privacy policy will be posted on our site with the effective date. Significant changes affecting Canadians will be communicated by email when required. Questions, concerns or requests regarding personal data can be sent to our privacy team through the account support channels listed on our site.